Calls, emails, and app support tickets are easy to ignore. A formal legal notice, addressed to the seller and on record, is the step consumer forums expect you to have taken — and often the one that gets a stalled refund moving.
Serve-ready notice from ₹299, or ₹799 and we post it by Registered Post A.D. — a lawyer charges ₹2,000–5,000 for the same letter.
One or two sentences in your own words. We match them against what each document is for and point you at the right one — nothing is sent anywhere, and nothing is saved.
This is the same checklist we show once you've bought the notice. Nothing here is a test you can fail: it tells you what to gather, not whether you're allowed to act.
Missing one of these does not stop you sending anything. It does mean this is the first thing you will be asked for, so it is the first thing worth chasing.
The bill, invoice or order confirmation for what you bought
It is what makes you a consumer of this particular transaction and names the seller you are complaining about. Without it, the first argument is about whether you bought it at all — and from whom.
If you don't have it: No paper bill? The order confirmation email, the app's order page, or the card or UPI statement line showing the payment all do the same job.
Proof of what is actually wrong — photographs, video, or the failed report
A deficiency has to be shown, not described. This is the difference between 'it does not work properly' and a defect a commission can see for itself.
If you don't have it: Photograph or film the fault now, while it exists — a phone video of the problem happening is worth more than a long written description later.
Not strictly required, and the difference between a demand that gets taken seriously and one that gets ignored is usually somewhere in here.
What you were promised — warranty, service terms, or the listing
The claim is the gap between what was promised and what you got, so the promise has to be on record. An advertised specification counts as much as a warranty card.
If you don't have it: The warranty card, the terms page, or a screenshot of the product listing or advertisement as it was when you bought.
The complaints you already made, and what they said back
It shows the seller had the chance to put it right and did not, which is what makes this notice a next step rather than a first move. A ticket or docket number is especially useful.
If you don't have it: The customer-care chat, the email thread, or the call log with the service-centre docket number.
Useful context. Skip any of these you do not have — none of them is worth delaying over.
Any repair, service or return attempt already made
Repeated failed repairs are themselves evidence of the deficiency, and they usually strengthen a demand for replacement or refund over yet another repair.
If you don't have it: Skip this if nobody has attempted a repair or a return.
Missing something? Send it anyway. Most people in a genuine dispute have less on paper than they should. The list is here so you know what to chase, not so you're told to wait.
The law gives you a window, not a wall. Here is what it actually says — never a date, because only you know when this started, and never a verdict on your case, because that is a lawyer's judgment, not this page's.
A consumer complaint must generally be filed within 2 years of the cause of action arising
Counted from: the cause of action arising — usually the purchase, or the day the service failed
If you think you're already past it: This window is two years, shorter than the three most people assume — but an old date is not a closed door. The commission can admit a later complaint where you show sufficient cause for the delay, and a problem that has continued may mean the cause of action arose later than the purchase itself.
Consumer Protection Act, 2019 §69(1) (two years from the date on which the cause of action arises); §69(2) (a later complaint may be admitted if the complainant satisfies the Commission there was sufficient cause for the delay)
Describe what happened
Tell us what happened, in plain words — what you paid for, what went wrong, and what you've already tried with the seller. You confirm every detail before anything is final.
Preview your notice free
See the full serve-ready legal notice in your own name — what was promised, what wasn't delivered, and the exact refund or remedy you're demanding — before you pay.
Download, or let us post it
Download the serve-ready PDF for ₹299, or pay ₹799 and we send it by Registered Post A.D. and email you the tracking number.
We post it on Wednesday 2 September. Miss that date and we refund your ₹799 in full — guaranteed.
Do I have to send a legal notice before complaining to a consumer forum?
No law requires it, but it's the step consumer forums expect to see attempted — a dated, written demand shows you gave the seller a fair chance to fix things before you escalated. It also carries real weight on its own: many sellers respond to a formal notice who ignored every support ticket.
How long do I have to act?
A consumer complaint generally must be filed within 2 years of the problem arising (Consumer Protection Act, 2019). That's longer than most people assume, but don't sit on it — send the notice while the facts and any proof of purchase are easy to put together.
What if I don't have a bill or invoice?
It helps, but isn't the only proof that counts — order confirmation emails, app screenshots, chat transcripts with support, payment records, or delivery tracking can all support the notice. Upload what you have and confirm the facts before you pay.
What happens after I send it?
The seller has a fair window to respond — pay, replace, or fix the issue. If they don't, the notice itself becomes part of the record for a consumer forum complaint, filed free online via the e-Jagriti portal for claims under ₹5 lakh.
How is this different from hiring a lawyer?
You get the same serve-ready notice, addressed in your own name, at a fraction of the cost and in minutes rather than days. We're a document tool, not a law firm — for a genuinely complex or high-value dispute we'll tell you when a lawyer is the better call.
Free preview · from ₹299 · ready in minutes
What this costs, and what you get for it
Paid an online seller and got nothing? Read this first — a notice does not work on every seller
Been sent a notice yourself? Check what it means, free — upload the notice, summons or letter that landed on you and find out what it says and whether it's genuine, in plain English, Tamil, Telugu or Hindi. Nothing to pay, and it's a separate job from sending one of your own.
Agreements.co.in is a document service, not a law firm — we don't give legal advice or guarantee outcomes. You send the notice in your own name and confirm every detail before you pay.